New Chromebook Care webpage: Please be aware of a new webpage for students, Chromebook Care, which includes tips on caring for and transporting Chromebooks, as well as student mobile technology duties and obligations and additional resources.

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Occasionally, students may have issues with Canvas, Google Meet or other learning platforms used by HCPSS. If your child is having difficulty:

• Logging in to Google Meet - Directions on joining a Google Meet can be found online. If your child is still unable to join, have them send their teacher a message via Canvas or you can send the teacher an email to make them aware. Your child can work on other assignments in Canvas and/or you can have them focus on another learning platform used by their teachers, such as Lexia Core5 or DreamBox at the elementary level.

• Logging in to Canvas - Have your child attend any scheduled virtual learning sessions and/or have them focus on another learning platform used by their teachers, such as Lexia Core5 or DreamBox at the elementary level. Make sure to let your child’s teacher know about the issue via email.

• Logging in to Lexiacore and/or Dreambox - Email canvas@hcpss.org with your login issue

Families also may find the following resources to be helpful:

• Student Technology Resources: Provides guides, resources and videos for HCPSS student technology. Below are some direct links to commonly used resources:

  • Canvas Orientation - includes how to navigate Canvas

  • Google Meet - includes a video overview of how to login

  • Chromebooks - provides a variety of resources for using an HCPSS Chromebook

• Password and Username Self-Service: Allows families to request a password reset or student’s username. New students can use this application to retrieve their account information. This application is also linked off the hcpss.me website, which also includes user directions.

• HCPSS Connect Parent Resources: Provides HCPSS Connect—including Synergy, Canvas, and Family File—guides and videos for parents. 

If after reviewing these resources, your family continues to need support, please complete the DOES Student and Family Technology Support Request form and one of our staff members will reach out to you as soon as possible. If the issue is with the Chromebook itself, staff will attempt to resolve the issue and if unsuccessful will provide directions for exchanging the broken device for a working one at the school system’s Onsite Technology Center.

As always, if you have any additional questions or concerns, please feel free to contact the school directly at 410-313-1571.